RACHEL’S HAIR SALON PRIVACY POLICY (website) Effective Date: 04/09/2022 I. TEXT MESSAGING/EMAIL COMMUNICATION POLICY At Rachel's Hair Salon, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our mobile application, Rachel's Hair Salon. 1. Information We Collect 1.1 Personal Information When you use the Nailsolution Scheduling System at Rachel's Hair Salon, we may collect personal information that you voluntarily provide, such as your name, email address, phone number, and any other information you choose to share with us. 1.2 Usage Information We may also collect non-personal information about your use of the app, including device information, app usage data, and analytical information. 2. Use of Collected Information We may use the personal information you provide for us for the following purposes: • To provide you with access to the features and functionalities of the Nailsolution Scheduling System at Rachel's Hair Salon. • To communicate with you and respond to your inquiries, feedback, or support requests. • To personalize your experience and improve the app’s usability. • To send you important updates, notifications, and marketing communications related to Rachel's Hair Salon, only if you have opted to receive such communications. 3. Data Security We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security technologies and procedures to safeguard your data. 4. Data Retention We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. 5. Third-Party Services Rachel's Hair Salon may integrate with third-party services or include links to external websites or applications. This Privacy Policy does not cover the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services or websites you interact with. 6. Children’s Privacy Rachel's Hair Salon is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately. 7. Changes to this Privacy Policy We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised Privacy Policy within the NAILSOLUTION SCHEDULING SYSTEM app. We encourage you to review this Privacy Policy periodically. 8. Your Choices • Access and Correction: You may request access to and correction of your personal information. • Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribed instructions provided in those communications. • Cookies: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our app. 9. Sharing Policy All the above categories exclude text messaging, opt-in data and consent; this information will not be shared with third parties. SMS Opt-In Sharing Policy: We will not share your SMS opt-in data with third parties for purposes unrelated to providing services. Your SMS opt-in status may be shared only with third parties that help us deliver messages, such as platform providers, phone companies, and messaging vendors. 10. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: [email protected] II. APPOINTMENTS & CANCELLATIONS POLICY You can either do online booking with us through our website www.rachelhairsalon.com, using the appointment icon on our social network platforms like Google, Yelp, Facebook, Instagram, etc.... to book an appointment(s). OR you can call us during our business hours to book your appointment(s). All clients who have an appointment with Rachel’s Hair Salon have to consent to receive SMS/Email from Rachel’s Hair Salon at the provided number/email, including messages/emails sent via an autodialed for appointment notifications, POS-related functions and marketing (for example: promotions, reminders, etc....). And please notice that message and data rates may apply, and the frequency of texts may vary. You and your appointments are valuable to our team here at Rachel's Hair Salon. We have a 24-hour cancellation and rescheduling policy for all appointments; we ask that our clients please notify the salon within 24 hours of his/her appointment with any changes. This notification allows the salon to offer your appointment time to other clients who may be waiting for an appointment to become available. Clients that give less than 24-hour notice to cancel and/or reschedule his/her appointment might be charged. Clients that have no show or no call for his/her appointment might be charged 100% of the service booked before you're able to reschedule or book another appointment with Rachel’s Hair Salon. Changes can be made 24/7 @ Input new link of Nailsolution for appointment or call in (480) 525-4567 during our business hours. In scheduling and receiving services at Rachel's Hair Salon, our clients acknowledge that they are aware of the SMS/Email communication policy, cancellation, rescheduling and no-show policies of Rachel's Hair Salon. We understand that schedule adjustments are necessary, and emergencies do happen, and we will do our best to work with our clients in those situations. III. REFUND POLICY All Services and Gift Certificates are NOT refundable. ALL SALES ARE FINAL. If you are not satisfied with a retail product for any reason within 30 days of purchase and the product is never opened, simply return to the salon for exchange or product credit. Thank you! IV. GIFT CARD POLICY All Gift Cards are valid forever. No refund or Exchange for cash. Gift Card(s) must be presented at time of service. V. JEWELRY AND PERSONAL BELONGINGS Please carry your jewelry and your belongings with you at all times of service. We are not responsible for any of your loss. VI. KIDS Products used in the salon may NOT be safe for kids so please keep them away from touch or smell it. NO running around or disturbing other clients. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE